Return and Refund Policy
Return Policy
1. No Refund Once Order Processed:
Once your order is processed, The Geethuz Pallu Hut does not entertain refund requests. Please carefully review your order before processing to ensure accuracy.
2. Cancellation Fee:
If you choose to cancel your order, a 2% charge will be deducted from the total amount paid in the order when refunding.
3. Order Cancellation by The Geethuz Pallu Hut:
The Geethuz Pallu Hut reserves the right to cancel and refund the money for any orders without customer approval in cases of incorrect information in the order or issues beyond our control, such as courier delay or manufacturing delay.
4. Out of Stock Refund:
In the event that the ordered product is out of stock, a refund will be processed within 7 days via UPI ID or through the provided bank account details.
Return Policy:
1. Color or Material Differences:
Returns will not be entertained for reasons of slight differences in color or feel of material. Please be aware of these variations before placing an order.
2. Wrong or Damaged Saree:
If you believe you have received the wrong saree or a damaged saree, kindly send an email along with a parcel opening video without any cuts or edits.
3. Exchange Options:
In the case of a wrong or damaged saree, exchange can be done with other products or a refund. The Geethuz Pallu Hut will cover the courier cost for returning the damaged or wrong saree. Exchanges can be made with other products, or refunds can be issued. In cases of returning damaged or incorrect sarees, we will reimburse the courier cost (up to Rs. 75/kg).
Please note that adherence to the specified conditions is essential for processing any cancellations, returns, exchanges, or refunds. If you have any concerns or inquiries, feel free to contact us at help@geethuz.com
